The volunteer handbook.

Who we serve

About 3,000 households a year shop our pantry. Most live within a mile of Alder Street. Many are working families whose paycheck runs out before the month does. Others are seniors on fixed incomes, students, and neighbors between jobs.

You won't be able to tell who's who, and that's the point. Everyone gets the same welcome.

Your first shift

Arrive fifteen minutes early and check in with the shift lead at the front desk. You'll get an apron, a name tag, and a buddy who has worked at least ten shifts.

Bring closed-toe shoes, a water bottle, and your appetite. Volunteers eat lunch together after every Saturday shift.

Food safety basics

Wash your hands when you arrive and after every break. Gloves go on for anything unpackaged. Check dates on dairy and meat before shelving, and set aside anything that looks off. When in doubt, ask Grace.

Talking with guests

Say hello and introduce yourself. Ask what they're cooking this week, not what they need. Never ask why someone is here. If a guest shares something hard, listen first, then let the shift lead know so we can follow up.